There are multiple reasons for not getting the records that you expect from your search:
- Your search criteria may have leftover selections from a previous search. If this is the case, simply “clear” the search criteria and begin again.
- Your search criteria may be correct but the data in the employee record(s) may be missing or incorrect. Check one of the people’s record that you think should have been included in your search results and confirm that the data is correct.
- Your search criteria may be incorrect. Remember that the more criteria selected, the fewer the records found. Each search criteria is evaluated in combination with the other criteria where the resulting found records must meet all the criteria. Try removing some of the criteria to help your investigation.
- Your search criteria may be correct but the report context may be incorrect if you have built a Custom Report. If you need a report about jobs, then you need to select a jobs-based report. If you choose an employee-based report, it will only show you one record for each employee and only their primary job.
- If you are looking for contract information, be sure to select “Active Contract” in your search criteria.
- You cannot include Job Classification in searches for people who may not have a job assigned.
- If you are looking for retired or resigned personnel, include the Archive in your search criteria.